Kindly update the mandatory project details from the Manage Project section.

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Important Note

As per the guidelines for making PAN as the single business user ID, PAN verification is now mandatory for applying for any approvals on the NSWS platform. You can verify your PAN using any of the following methods:

  • Digital Signature Certificate (DSC): All entity types can verify using DSC based verification mechanism.
  • Digilocker: Verify using PAN details available in Digilocker Account. Currently available only for "Sole Proprietors".
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Important Note

Udyam/MSME Registration can be applied on the National Single Window System.

Steps involved :
  • Register your business on NSWS
  • Add Udyam Registration to your Dashboard
  • Apply for approval by filling necessary details
  • GOI - Department of Promotions of Industry and Internal Trade Logo

What are the system and browser requirements for running the National Single Window System?

The National Single Window System works well on systems with Windows XP or higher installed. For MAC users, please ensure that you have OS X 10.9 or higher with latest updates. The platform requires a minimum screen size of 976px wide, but we recommend using 1024px or higher. For viewing PDF Files, you would require Adobe Acrobat Reader or Google Chrome/ Mozilla Firefox / Apple Safari. For more information, please refer to the Technical Requirements section in any of the user guides.

What should I do if the desired state is not listed on the National Single Window System?

Currently, the National Single Window System (NSWS) provides approvals pertaining to 29 States namely Andhra Pradesh, Arunachal Pradesh, Bihar, Chhattisgarh, Goa, Gujarat, Haryana, Himachal Pradesh, Jammu and Kashmir, Karnataka, Odisha, Punjab, Telangana, Tripura, Uttarakhand, Uttar Pradesh, Madhya Pradesh, Maharashtra, Nagaland, Jharkhand, Maharashtra and Tamil Nadu. If the desired state is not listed in this please reach out to concern state directly.  We are working to onboard more states and update relevant information on a periodic basis. For more information, please refer to the How to view, identify or apply state approvals user guide.

What is the process of obtaining regulatory approvals and compliances through the National Single Window System?

An investor is required to register on the National Single Window System (NSWS) using their email ID and mobile number. Once they complete the registration process, they can apply for pre-establishment and pre-operation approvals given by the Ministries/ Departments/ States that are part of the NSWS.

Once the user has successfully submitted the application, the same is forwarded to the systems of the concerned Ministry/ Department/ State. The Ministry/ Department/ State then follows its internal system to process the application.

The NSWS does not charge any fee for user registration. However, any fee/ charges required by the Ministry/ Department/ State to process the applications for approvals can be paid through the NSWS portal.

What is Invest India?

Invest India is a non-profit venture under the Department for Promotion of Industry and Internal Trade, Ministry of Commerce and Industry, Government of India. It is the National Investment Promotion and Facilitation Agency of India and acts as the first point of reference for investors in India.

As the national investment promotion and facilitation agency, Invest India focuses on sector-specific investor targeting and the development of new partnerships to enable sustainable investments in India. In addition to a core team that focuses on sustainable investments, it also partners with substantial investment promotion agencies and multilateral organizations. Invest India also actively works with several Indian states to build capacity as well as bring in global best practices in investment targeting, promotion and facilitation areas. For more details please visit https://www.investindia.gov.in/.

What services National Single Window System offers?

Services that can be availed through the NSWS are as follows but not limited to: 

  • Identification of requisite pre-establishment and pre-operation approval for setting up of a business unit in India 
  • Application of suggested approvals
  • Digital repository for storing documents related to approvals
  • Payment of processing fees to issue any approvals
  • Post application, tracking and status update on applications submitted
  • Easy Renewal
  • Information about approvals such as timelines, fees, documents required etc.

Is there a change in the existing process followed by Ministries/ Department after the introduction of the National Single Window System?

No, the National Single Window System does not re-engineer/ change the existing processes/ procedures followed by the respective Ministries for grant of any approval.

The National Single Window System is a single-window mechanism wherein the services provided by various Central Ministries, Departments, and selective State Governments have been integrated to provide a uniform and seamless experience to the investor.

Which Ministries/Departments/States are currently integrated with the National Single Window System?

The Know Your Approvals (KYA) module supports information across 32 Central Departments and 33 States. A list of participating Ministries and states can be seen on the NSWS homepage. Currently, the portal hosts applications for approvals from 32 Central Ministries/ Departments and 29 State Governments. For more information, please refer to the How to view, identify or apply central approvals user guide.

What is the role of Invest India in the National Single Window System?

Invest India, under the guidance of the Department for Promotion of Industry and Internal Trade (DPIIT), overall manages the National Single Window System project. Invest India has following broad roles: 

  1. Conceptualization of NSWS 
  2. NSWS Portal design 
  3. Ministry and State onboarding on NSWS
  4. Overall maintenance of the portal
  5. Performance monitoring of the portal 

Why National Single Window System introduced and what are the objectives of this portal?

The aim of the National Single Window System (NSWS) is to serve as a digital platform that acts as a guide for investors to identify and to apply for approvals as per their business requirements. The National Single Window System as a concept has been introduced to ease the process of applying for regulatory approvals and registrations in India through a single location with an objective as below:-

  1. To establish a single-window mechanism by integrating the services provided by various Central Ministries, Departments, and State Governments
  2. To provide a one-stop-shop for procuring pre-establishment and pre-operation approvals and permits required to establish a business in India
  3. To provide efficient, convenient, transparent, and integrated electronic service to investors, industries, and businesses
  4. To provide a uniform and seamless experience to the business user

Do I need to register on respective State Single Window Portal also, if I am applying for state approvals through National Single Window System?

No, a user does not required to register separately on the respective State Single Window portal to apply for state approvals through National Single Window System. For more information, please refer to the How to view, identify or apply state approvals user guide.

Why can't I login after entering correct username and password?

It might be possible in the case where the password was forgotten or because of the cache memory of the applicant's browser. Request you to first clear your browser cache, if the issue persists, please reset your password. For more information, please refer to the How to register, sign in, create business profile on NSWS user guide.

What is the procedure to change login ID, mobile number or/and other information of the applicant?

The applicant can update the details from the “Profile” section. Only the Full Name, Mobile Number, and Password can be updated. The user cannot change the Email Address. For more information, please refer to the How to reset password, add member, transfer ownership or reset profile user guide.

Can I use the login credentials created on the National Single Window System to log on the respective Ministry/ Department portal and vice versa?

No, user ID or login credentials created on the National Single Window System (NSWS) cannot be used to log in to the respective Ministry/ Department’s portal. The credentials created by the investor earlier on the respective department portal still stand valid. However, the same cannot be used to log in to the National Single Window System. 

Can I update my Profile section after registration on the National Single Window System?

Yes, currently, you can update your Postal address, communication address and GSTIN, remaining fields are not editable. Therefore, applicant needs to be careful and sure about the information filled while registering. For more information, please refer to the How to reset password, add member, transfer ownership or reset profile user guide

Can I update my profile after final submission of my application?

Yes, the applicant can update information such as the communication address and mobile number, however, other fields are not editable. Therefore, the applicant needs to be careful and sure about the information filled during registration process.

Do I need to register on the National Single Window System before applying for any service?

Yes, a business user/ investor has to register on the National Single Window System by clicking on "Sign Up Now" before applying for any service from the portal. The user requires an email ID and mobile number to register. For more information, please refer to the How to register, sign in, create business profile on NSWS user guide.

Who can register as a user on the National Single Window System?

The National Single Window System is designed and built for both foreign and domestic investors/ entrepreneurs of any sector, scale and size.  For more information, please refer to the How to register, sign in, create business profile on NSWS user guide.

Can a Sole Proprietor apply for approvals?

Yes, Sole Proprietors can apply for approvals on NSWS. For more information, please refer to the How to register, sign in, create business profile on NSWS user guide.

Does a Sole Proprietor require a GSTIN?

A Sole Proprietor may require a GSTIN based on their annual business turnover. Please refer to the relevant regulations to assess the requirement for your business. For more information, please refer to the How to register, sign in, create business profile on NSWS user guide.

Which PAN (company or individual) is required for a sole proprietorship?

A Sole Proprietor can use his/her personal PAN if the business is registered with it. If the business has a separate PAN, then the business PAN should be used.

What is Digilocker?

Digilocker is an online platform launched by the Government of India under the Digital India initiative. It provides citizens with a secure digital space to store and access their important documents and certificates digitally. Users can store various documents such as Aadhaar card, driving license, PAN card, voter ID, school/college certificates, vehicle registration documents, and more.
 

How can we access Digilocker and create an account on Digilocker ?

Digilocker can be accessed through its official website (digilocker.gov.in) or via the Digilocker mobile app, available on Google Play Store and Apple App Store.
You can create an account by going to the portal, clicking signup and then entering full name, date of birth, gender, mobile number, email id and then setting 6 digit security pin. Alternately, you can check Sign In/Sign Up section in FAQ page of Digilocker website.

What should I do if I face issues during registration ?

If you encounter any issues during registration, such as not receiving OTP or facing technical difficulties, you can visit the Digilocker "Need Help" section on their website or app for troubleshooting steps. Alternatively, you can contact Digilocker support for assistance.

Who can verify PAN using Digilocker on NSWS. Do all users have that option ?

Currently, only Sole Proprietors have the option to verify their PAN using two options, Digilocker and DSC.
For any other investors, they can verify their PAN using Digitally Signed Certificate only.
For more information, please refer to the "Register on NSWS using DigiLocker" user guide.

Can I add Digital Signed Certificate even after verifying PAN through Digilocker ?

Yes, you can add DSC against the authorised signatory even after verifying your PAN through Digilocker, however that is not mandatory.
 

Being a Sole Proprietor, I verified my PAN using Digilocker and have not uploaded the DSC. I want to apply for an approval that requires DSC, what should I do ?

In this case, you would need to add DSC against the authorised signatory to apply for that approval even if you have verified your PAN using Digilocker.

Can I select digilocker based verification of PAN if I don't have PAN in my Digilocker account?

No. To verify your PAN using Digilocker, it's a pre-requisite to add your PAN in your digilocker account.
For more information, please refer to the "Register on NSWS using DigiLocker" user guide.
 

How to fetch PAN details from Digilocker portal into NSWS popup window ?

First you need to ensure that your PAN is present in your digilocker account.

Once PAN is added in digilocker, you can click "confirm" from NSWS popup window and you will be redirected to digilocker portal. You would then need to tick the PAN checkbox and give consent to fetch PAN into NSWS by clicking "Allow" button.
For more information, please refer to the "Register on NSWS using DigiLocker" user guide.

"I have PAN in my digilocker, still it doesn't get fetched in my NSWS account even after selecting the same and clicking ""Allow"" button on the digilocker portal. It is showing blank page OR an error message showing ""Unable to fetch PAN details. Please

This happens sometime because of some technical issues at Digilocker end and is generally automatically resolved after sometime. In this case, you can try again after sometime.

What if I don't have PAN in my digilocker, still I click on "confirm" without adding the same ?

To verify your PAN using Digilocker, it's a pre-requisite to add your PAN in your digilocker account.

If you click "confirm" without adding your PAN in digilocker, you will still be redirected to Digilocker portal where you will be shown the list of available documents. As it doesn't have PAN, so PAN will not be shown in the Digilocker repository. Once you click "Allow" button, it will take you back to NSWS with status as "Verification Failed" and a message "No PAN document found in your DigiLocker repository. Kindly make sure your PAN is available in your DigiLocker account."
Also the "Next" button will be disabled in this case. You can click on "Go Back" button and then try doing again.
For more information, please refer to the "Register on NSWS using DigiLocker" user guide.

How does this platform help in identifying the approvals required for my business entity?

Know Your Approval (KYA) is a user-friendly tool to help you identify the Central and State Government approvals required. This service uses an intelligent questionnaire to capture information about your proposed business activities and identifies an indicative list of relevant approvals that may be required to set up your business in India. It may be noted that the list of approvals indicated by this module is based on user input and shall be used for guidance purposes only. For more information, please refer to the How to operate KYA (Know Your Approvals) module on NSWS user guide.

Is the list of approvals generated by KYA final?

KYA is completely dependent on the information provided by you and is only for guidance purpose. We recommend that you undertake your own independent analysis before applying for generated list of approvals. For more information, please refer to the How to operate KYA (Know Your Approvals) module on NSWS user guide.

Can anyone else access the documents uploaded by me on the dashboard?

Yes, "Documents" Section can be accessed by all the registered members who have been invited/added by "Owner" of the registered business entity under NSWS portal. For more information, please refer to the Understanding NSWS dashboard and document repository user guide.

Will I receive a notification on email if a Ministry raises a query or clarification?

Yes, an email mentioning a change of status in your application (if a query is raised by a Ministry) will be sent to your registered email ID. Details of the status change can be accessed on your dashboard after logging in to your NSWS account. For more information, please refer to the Understanding NSWS dashboard and document repository user guide.

How does the India Industrial Land Bank portal work for Investors?

The India Industrial Land Bank portal is a GIS-based land mapping. It enables investors to identify the land availability in various states to setup their business infrastructure.

How does the multi-project feature help Investors?

Multi-project is a functionality that lets Investors apply for the same approval multiple times within a single project or under different projects. Multi-project was introduced for scenarios where approvals require re-application (either for renewals or because of rejections). For more information, please refer to the Understanding NSWS dashboard and document repository user guide.

How many projects can a user add in one account?

There is no limit on the number of projects that can be added. A default project will always be created for the user upon registration. For more information, please refer to the Understanding NSWS dashboard and document repository user guide.

How can a user add a new project?

A new project can be added by going to My Dashboard and clicking on 'Add New Project'. A Digital Signature Certificate (DSC) can also be registered here by filling the Authorized Signatory Details section. For more information, please refer to the Understanding NSWS dashboard and document repository user guide.

How many approvals can a user add in one project?

A user can add as many approvals as they require for their business in one project.

Where can I get more information (or hints) on questions asked or available options in the Know Your Approval (KYA) questionnaire?

The applicant can get additional information by clicking on the (?) symbol beside each question/ dropdown field in the Know Your Approvals (KYA) questionnaire. For more information, please refer to the How to operate KYA (Know Your Approvals) module on NSWS user guide.

Where can I access my uploaded documents on NSWS?

The uploaded documents can be viewed and downloaded from the "Documents" tab on the Dashboard. The user can upload documents while filing up the application form, and they automatically get stored in the “Documents" tab. For more information, please refer to the Understanding NSWS dashboard and document repository user guide

Can I remove/cancel approvals from the list of my suggested approvals?

Yes, the applicant has an option of adding or removing the identified approvals from their approvals list which Know Your Approvals module generates. 

Is it mandatory for an applicant to fill the Know Your Approvals (KYA) questionnaire?

No, it is not mandatory for the user. Know Your Approvals (KYA) is designed for the applicants who are not aware of the approvals they would require to set up their business. If the applicant already knows about the approvals required for their business, they can directly log in and apply for required approvals under the "All Approvals" section, without taking the KYA questionnaire. For more information, please refer to the How to operate KYA (Know Your Approvals) module on NSWS user guide.

Disclaimer: KYA service serves as an advisory tool to identify approvals based on your inputs and is to be used for guidance purposes only. You are required to conduct your own individual assessment of generated list before applying for approvals.
 

How can I track my application(s)?

A registered user can track their application on real time basis by accessing the "My Dashboard" section. For more information, please refer to the How to view, identify or apply central approvals user guide.

What is an approval and who is the approving authority for grant of approvals applied on NSWS?

The National Single Window System (NSWS) is a digital platform that brings together all pre-operation and pre-establishment approvals, related to setting up a business, given by Central and State governments onto a single platform where the term approvals refer to any regulatory approvals/ registrations/ permits required to commence business operations in India. The final decision to grant the approval lies with the Ministry / Department / State. NSWS does not issue any approvals.

What is a pre-establishment and pre-operation approval?

Any approval required to set up a business establishment falls under the category of pre-establishment approvals and the approval required to begin business operations fall under the category of pre-operation approvals.

Where can I look for approval pre-requisites or approval details (About the Approval, Validity, Fee, Documents required, Who can Apply, Acts, Rules and Issuing Authority) ?

To know the pre-requisites to apply for an approval, we request you to please go through the approval details section. You can access it by clicking on All Approvals (under Central Approvals) on the Homepage, searching the name of approval and then clicking on the name of the Approval. Under that tab, information like About the Approval, Validity, Fees, Documents required, Who can Apply, Acts and Rules and Issuing Authority specific to that approval can be found. For more information, please refer to the How to view, identify or apply central approvals user guide.

Why is apply now button greyed-out for few approvals?

The button is greyed out to indicate that particular approval is not integrated yet and hence not available to apply through NSWS. The "Apply now" will be enabled once the said approval is integrated in future. For more information, please refer to the How to view, identify or apply central approvals user guide.

Can I save my application form in draft mode for an approval and submit the application later?

Yes, post registration and login of the applicant on the portal, any progress on application forms can be saved by clicking on "Save as Draft" and applications can be submitted at a later stage. The applicant dashboard will enable the user to resume work on previously saved applications marked with the “Not Applied” status.  For more information, please refer to the How to view, identify or apply central approvals user guide.

How can I check the status of my application after submission?

The application status and updates can be always viewed on the investor dashboard. For more information, please refer to the Understanding NSWS dashboard and document repository user guide.

Where can I find my partially filled application?

All partially filled applications in draft mode will be available on the investor dashboard with the status "Not Applied".

Will I receive any notifications alert on successful processing of my application forms?

An email and SMS will be triggered for every status change of your application.

Do I need to visit the Ministry/ Department office for receiving my approved certificate?

The investor will have to login to the NSWS portal to check the status of their application on the dashboard. If the application status is “Approved”, the investor can download the approved certificate issued by the Ministry/ Department from the “Documents” tab. For more information, please refer to the Understanding NSWS dashboard and document repository user guide.

Is it necessary to fill all fields or just the mandatory ones while submitting the form?

Filling only mandatory fields will allow the applicant to submit the form on the portal. However, we recommend that all the information be filled as to the best of the applicant's knowledge.

Can I edit the drafted approval form after I have digitally signed it?

Digital signatures on application forms are taken only at the time of final submission and users cannot edit forms after final submission. However, if you have digitally signed documents attached to your draft application, you can make changes as needed.

What should I do if I am unable to access the next page/ successive form of my application?

It can sometimes happen that the applicant is unable to proceed to the next page if the progress is not saved due a technical glitch or a fluctuating internet connection or if a component on the page is incomplete. In such a scenario we recommend that the user:
1. Ensure that all mandatory fields are filled on the page
2. Ensure that all required soft copies of the documents are uploaded in the given format and size
3. Try refreshing the page

Will my application be rejected if I miss out on submitting the requested documents/ information?

Application approval/ rejection procedure is defined by the respective Ministry/ Department. In case of incomplete information/ documents, the department/ ministry will reach out to the applicant directly or you can re-apply for the approval under the Multi-Project functionality (if applicable).

Is it possible to resubmit/revise any application form once submitted in case of any wrong information provided?

Before final submission of the application portal provides options to review and update the information. Once form is submitted application cannot be edited. You can contact the respective Ministry or State for more information on requesting a revision of the information submitted.

Do I need to use the same mobile and email which is registered during profile creation, while applying for new approval?

Yes, you are required to use the registered mobile number and email ID to apply for any approval.

How can I check whether my submitted application has been approved or rejected by the issuing authority?

The status of approved/ rejected applications can be checked on the investor dashboard after logging into the National Single Window System portal. For more information, please refer to the How to view, identify or apply central approvals user guide.

What is the standard timeline for issuing of approvals?

The timeline for issuance of each applied approval varies as per the timeline defined by the respective Central or State authority and is dependent on fulfilment of all criteria as defined for an applicant.

Can a user apply for multiple approvals in one go?

Yes, a registered user can apply for multiple approvals at a time subject to the:
1. Fulfilment of necessary information required
2. Correct documents uploaded
3. Criteria as defined by the respective Central Ministry, Department, and State Government, for obtaining each approval. 

For more information, please refer to the How to view, identify or apply central approvals user guide.

What is the purpose of a Digital Signature Certificate (DSC)?

A Digital Signature Certificate authenticates your identity electronically. It also provides you with a high level of security for your online transactions by ensuring absolute privacy of the information exchanged using a Digital Signature Certificate.

Do I require digital signature to submit the application?

Yes, a digital signature is required for specific type of approvals. The approval which require digital signature will ask for providing the same at the time of submission of the form.  For more information, please refer to the How to add Digital signature certificate on NSWS user guide.

What is the process for changing the digital signature authority if the DSC has already been uploaded?

You need to re-register the Digital Signature Certificate (DSC) which can be done in the following ways
1. Authorized Signatory Details Section in Profile Tab 
2. Manage Project tab found under the Dashboard dropdown option at the top right of the screen
3. Approval Form when applying for it
For more information, please refer to the How to add Digital signature certificate on NSWS user guide.

How can I change Authorised Signatory details?

This functionality is currently not available, but we are working on bringing the option to edit Authorised Signatory details to NSWS soon.

Alternatively, you can create a new project (under the multi-project functionality) by going to My Dashboard, clicking on 'Add New Project' and then adding Authorized Signatory details from there. For more information, please refer to the How to add Digital signature certificate on NSWS user guide.

Does NSWS provide the service of creating a Digital Signature Certificate (DSC)? If not, where can I do that?

No, NSWS does not provide the service of creating a Digital Signature Certificate (DSC). Please refer to the following Certifying Authorities in India for the creation of a Digital Signature: -
1. Pantasign CA: www.pantasign.com  
2. Safescrypt: www.safescrypt.com  
3. e Mudhra: https://embridge.emudhra.com/  
4. Capricorn: www.certificate.digital  
5. Verasys: www.vsign.in 
6. (n)Code Solutions: www.ncodesolutions.com  
7. IDSign CA: www.idsignca.com

Is there any cost involved with the creation of a Digital Signature Certificate (DSC)?

The cost of obtaining a Digital Signature Certificate (DSC) may vary based on the entity issuing it. Please check with the Certifying Authority directly for the charges.

For how long is a Digital Signature Certificate (DSC) valid? Can it be renewed?

A Digital Signature Certificate (DSC) is valid for a period of 1 or 2 years and can be renewed thereafter.

Can one Digital Signature Certificate (DSC) be used with multiple NSWS accounts?

Yes, one Digital Signature Certificate (DSC) can be used with multiple NSWS accounts.

For what document type(s) does a Digital Signature Certificate work?

A Digital Signature Certificate (DSC) works for PDF documents only.

How do I know if I need a Digital Signature Certificate (DSC) for an approval?

When filling an application form that requires a Digital Signature Certificate (DSC), you will not be allowed to upload documents before registering your DSC. Once a DSC is registered, you can upload the digitally signed documents and submit your application after filling in the (mandatory) form fields. Additionally, if you have not filled your Profile Section, you can also register your DSC there.

Is it mandatory to have a Digital Signature Certificate (DSC) to apply for all approvals on NSWS?

No, the requirement of a Digital Signature Certificate (DSC) varies from approval to approval.

What are the ways of getting a Digital Signature Certificate (DSC)?

There are two ways of getting a Digital Signature Certificate (DSC): -
1. Save certificate within pen drive/crypto device: When applying for the DSC, a pen drive/crypto device is shared with the user and it can be used to digitally sign documents when inserted into the respective machine/device.
2. Save certificate within device: For cases where using a pen drive is a hassle, the DSC can be saved on the device and be used to sign the documents digitally through the software of the Certifying Authority (e.g., e-Mudhra has the software emBridge). NSWS has integrated e-Mudhra services.
Note: The Office of Controller of Certifying Authorities (CCA), issues Certificates only to Certifying Authorities (CAs). CAs issue Digital Signature Certificates to end-users. For more information, please refer to the How to add Digital signature certificate on NSWS user guide.

What are the classes of Digital Signature Certificate (DSC) in India?

There are 2 classes of Digital Signature Certificate (DSC) in India: -
1. Class 2: The identity of a person is verified against a trusted, pre-verified database.
2. Class 3: This is the highest level where the person needs to present themselves in front of a Registration Authority (RA) and prove their identity.

Are self-attested documents accepted by Certifying Authorities for Digital Signature Certificate issuance? If not, why?

No, they are not accepted. Wherever self-attestation has been facilitated as a part of submitting an application for service, the original documents are required to be produced at the point of getting the service. In the case of Digital Signature Certificate (DSC) applicants, they can directly approach Certifying Authorities (CA) at the CA premises with original supporting documents, in which case self-attestation of copies will be sufficient.

Does a user need to fill the Authorized Signatory Details with each new project?

No, it is optional but should be filled if the user wants to add their Digital Signature Certificate (DSC). For more information, please refer to the How to add Digital signature certificate on NSWS user guide.

What is the process to get a refund in case money is deducted from my bank account but the application was not submitted ?

Currently, there is no provision for a refund post submission of the application. In case money has been deducted from the applicant's bank account, user can get in touch with the respective Ministry/ Department/ State to request for refund. The issue of a refund is at the sole discretion of the respective Ministry/ Department/ State.

Will I receive refund if I wish to cancel/withdraw my submitted application?

The cancellation process of any approval after submission will be as per the process defined by the respective Central Ministries/ Department and State. Refunds will also be directly issued by them. Kindly contact the respective Central Ministries/ Department and State for further information.

What are the different modes of payment to submit application fee?

Application fees can be submitted through various modes of payment viz-a-viz Net Banking, Credit/ Debit Card, UPI, and Wallets. For more information, please refer to the How to view, identify or apply central approvals user guide.

Is there any fee/ charge for registration on the National Single Window System?

No, the National Single Window System does not charge any fee for User Registration.

What are the fees/ charges for getting an approval?

Processing fees/ charges for each approval vary based on type/ location of business/ sector and others. Based on the approvals applied for and the information submitted in the application form, the module will automatically calculate the total fees that need to be paid by the investor. The details of processing fees can be seen after registration and filling the Know Your Approvals questionnaire on the NSWS portal.

Whom should I contact or refer to if my business sector/ sub-sector is not listed on the Know Your Approvals (KYA) sector list?

If the applicant is unable to find a particular sector, they may file the application under the closest sector to the activities of the company. If the applicant has any queries, they may visit the "Contact" page to submit a query or feedback.

Where do I raise a query regarding my application/ document requirements/ report?

Kindly raise a request under the "Contact" page. For more information, please refer to the How to register a query on NSWS user guide.

After grievance redressal, can the same grievance be re-opened for further correspondence?

Yes, the user can re-open an already lodged grievance and/or call for details. For more information, please refer to the How to register a query on NSWS user guide.

Is there a documented set of instructions or user manuals available to use NSWS portal ?

Yes, you can find various user guides on "Guide" section of home page. In case of further queries you can reach out to us (Contact section on homepage).

How can I raise a query related to my application on NSWS?

You can raise Queries related to the NSWS portal, its functionality or any technical challenge faced through the "Query/Feedback" or "Contact" form. Currently, a user cannot raise any query to the Central Ministry or State directly. Only the Central Ministry and State can raise a query to the investor about their submitted application. For more information, please refer to the How to register a query on NSWS user guide.

What is the process after we raise a query and how long does it take to get a response on it?

You will receive an acknowledgement email once your query is submitted and a ticket number is assigned to each query for further tracking. Queries related to the National Single Window System, its functionality, or any technical challenge being faced by the Investor will be responded to within 72 hours (excluding weekends and public holidays). For more information, please refer to the How to register a query on NSWS user guide.

Where can I find contact details for the concerned Central Department/ State on NSWS?

Every Central Ministries/ Department and State have their own website. The contact details could be explored through respective ministry/state websites. Additionally, you can click on respective ministry/state logo available on the footer section of NSWS portal to visit their respective websites.

What is meant by Foreign Direct Investment (FDI)?

Foreign Direct Investment (‘FDI’) means investment through equity instruments by a person resident outside India in an unlisted Indian company; or in 10% or more of the post issue paid-up equity capital on a fully diluted basis of a listed Indian company.

In case an existing investment by a person resident outside India in equity instruments of a listed Indian company falls to a level below 10% of the post issue paid-up equity capital on a fully diluted basis, the investment shall continue to be treated as FDI. ‘Fully diluted basis’ means the total number of shares that would be outstanding if all possible sources of conversion are exercised.

How can I submit proposals for foreign Direct Investment for seeking Government approval?

Proposals for foreign investment in sectors/activities requiring Government approval as per the Consolidated FDI Policy dated 15.10.2020, as amended from time to time (FDI Policy) and Foreign Exchange Management (Non-Debt Instrument) Rules, 2019 dated 17.10.2019, as amended from time to time (FEM Non-Debt Instrument Rules 2019) would be filed online through the National Single Window System (NSWS) Portal at www.nsws.gov.in

The applicant would be required to submit the proposal for foreign investment in terms of the guidelines and requirements under the FDI Policy, Standard Operating Procedure (SOP) for processing FDI proposals, as amended from time to time availableat https://fifp.gov.in/Forms/SOP.pdf

Clarifications/queries regarding FDI Policy matters can be submitted in prescribed proforma as availableat the link: [https://fifp.gov.in/Forms/FDIPolicyForm.pdf] and submitted over email to fdi-clarification@gov.in

Clarifications/queries regarding filing of online application over FIF Portal may be sent over e-mail: fifp[dash]dipphelpdesk[at]gov[dot]in

What is the role of DPIIT in processing of FDI proposals?

Once a proposal is filed online, DPIIT identifies the concerned Administrative Ministry/Department based on the activity of investee company and e-transfers the proposal to the concerned Administrative Ministry/Department (Competent Authority) for processing and disposal of the case. DPIIT monitors overall progress and timely disposal of FDI proposals across all administrative Ministries/Departments.

How can I access FDI Policy Circular?

What is the procedure for processing of FDI applications?

Standard Operating Procedure (SOP) for Processing FDI Proposals may be accessed over the link https://fifp.gov.in/Forms/SOP.pdf

Are there any restrictions/provisions related to FDI from land border countries?

Para 3.1.1 of the FDI Policy as amended vide Press Note 3 of 2020 dated 17.04.2020 (available at https://dpiit.gov.in/sites/default/files/pn3_2020.pdf) enforced through the Foreign Exchange Management (Non-debt Instruments) Amendment Rules, 2020 dated 22.04.2020 issued by DEA notifying amendments under Rule 6(a) of the Foreign Exchange Management (Non-Debt Instruments) Rules, 2019 (available at https://egazette.nic.in/WriteReadData/2020/219107.pdf) states the following:-

3.1.1(a) A non-resident entity can invest in India, subject to the FDI Policy except in those sectors/activities which are prohibited. However, an entity of a country, which shares land border with India or where the beneficial owner of an investment into India is situated in or is a citizen of any such country, can invest only under the Government route. Further, a citizen of Pakistan or an entity incorporated in Pakistan can invest, only under the Government route, in sectors/activities other than defence, space, atomic energy and sectors/activities prohibited for foreign investment.

3.1.1(b) In the event of the transfer of ownership of any existing or future FDI in an entity in India, directly or indirectly, resulting in the beneficial ownership falling within the restriction/purview of the para 3.1.1(a), such subsequent change in beneficial ownership will also require Government approval.”

Accordingly, in terms of Press Note 3 of 2020, an entity of a country, which shares land border with India or where the beneficial owner of an investment into India is situated in or is a citizen of any such country, can invest only under the Government route. Additionally, any transfer of ownership of any existing or future FDI in an entity in India resulting in the beneficial ownership falling within the aforesaid jurisdiction(s) will also require Government approval.

What is PN3 Proposal?

PN3 Proposals are those proposals which require prior Government approval under the provisions of Para 3.1.1 of the FDI Policy as amended vide Press Note 3 of 2020 dated 17.04.2020 (available at https://dpiit.gov.in/sites/default/files/pn3_2020.pdf) enforced through the corresponding amendment under Rule 6(a) of the Foreign Exchange Management (Non-Debt Instruments) Rules, 2019 (available at https://egazette.nic.in/WriteReadData/2020/219107.pdf).

From where one can get NIC codes for products/services, to be filled in application form?

Please refer to Investor Guidance available at https://dpiit.gov.in/for- investors/investor-guidanceInvestors are required to provide the description of activities as per the National Industrial Classification (NIC) published by the Ministry of Statistics and Programme Implementation, Government of India NIC 2008 which can be accessed at https://dpiit.gov.in/sites/default/files/NIC-2008.pdf.

How long does it take to process an FDI proposal?

The time taken in processing of FDI application is specified at Part IV of the Standard Operating Procedure (SOP) for Processing FDI Proposals.

How can I track status of my application over the portal?

After login, the user can access the Dashboard to track status of the application submitted over NSWS Portal. Apart from this, system will send SMS/Email alerts at salient steps of the processing such as Query raised by Administrative Ministry etc.

Whom should I contact to know the progress of my FDI application?

Once a proposal is filed on the NSWS Portal, it is assigned to an administrative Ministry/Department (Competent Authority) for processing and disposal of the case. List of Nodal Officers of such Ministries/Departments can be accessed over the link https://fifp.gov.in/Forms/ListofNodalOfficer.pdf

Where can I get information regarding FDI Equity inflow in India?

DPIIT compiles and maintains the data of Foreign Direct Investment regarding FDI Equity inflow in the country as reported by the Reserve Bank of India. It is published on a quarterly basis on the department's website (https://dpiit.gov.in/). It is published in ‘FDI Statistics’ and ‘FDI Newsletter (formerly SIA Newsletter)’ and uploaded on the website under the heading ‘Publications’ at the links: https://dpiit.gov.in/publications/fdi-statistics

Is there any fee for filing an online application?

There is no fee for filing an online application.

Is there a document explaining the procedure on NSWS?

Yes, User can refer the User Guide “How to apply for Foreign Investment Approval” in the “Guide” section of the NSWS Website. The document captures the detailed explanation of the procedure on NSWS.

How do I file FDI application online?

In order to submit an application over NSWS portal, user has to register on the portal, for which details such as Name, Mobile, Email etc. are to be provided. User will be sent an OTP on Email as well as the Mobile No for verification. Once the user verifies it, the NSWS account will be created. User can then apply for the FDI Approval from the NSWS Portal.

For detailed explanation of the procedure, one can refer the User Guide “How to apply for Foreign Investment Approval” in the “Guide” section of the NSWS Website

Can I change my contact details e.g. Mobile No. and e-mail id?

The applicant may request for such change over email id fifp[dash]dipphelpdesk[at]gov[dot]in

Do I need to register separately for each application?

User can submit the approval multiple times by creating different projects through the Dashboard on NSWS. User can apply once for the approval under each project that is created

For detailed explanation of the procedure for using Multi project functionality, one can refer the User Guide “Understanding NSWS dashboard and document repository” in the “Guide” section of the NSWS Website

Do I need to register for Downstream Intimation?

Yes, registration on Foreign Investment Facilitation Portal (FIFP) for downstream intimation is required.

Do I need to complete the entire NSWS application in single session?

Once the user registers on NSWS, they can save the progress of a particular application using the “Save as Draft” function and continue to work on the same in the future and add/modify/delete details as per requirements

What if any previous approval has been obtained and an amendment application needs to be filed?

If any FDI approval has already been given to the applicant/company, the proposal should be submitted under the category of Amendment Cases. In case the applicant files a fresh application instead of an amendment, the proposal would be treated as closed and the applicant would be asked to file an amendment application.

The same can be done by selecting “Amendment” under Registration Details in the Application form. For detailed explanation of the procedure, one can refer the User Guide “How to apply for Foreign Investment Approval” in the “Guide” section of the NSWS Website

Which documents need to be uploaded at the time of submission of application?

The details of the documents required to be uploaded at the time of submission of application may be seen at “Annexure 1” of the Standard Operating Procedure (SOP) for Processing FDI Proposals may be accessedover the link https://fifp.gov.in/Forms/SOP.pdf

Which cases require security clearance from MHA?

Para 3 of Part III of the Standard Operating Procedure (SOP) for Processing FDI Proposals may be referred to in this regard. The same could be accessedover the link https://fifp.gov.in/Forms/SOP.pdf

What is the next step after submitting the application online?

After electronic submission of the application, the user will receive email/sms alert to submit a physical copy of the application to the concerned competent authority.

Is there any restriction on the size and format of the document to be uploaded?

It is dependent on the field, restriction on the size or format, if any, will be displayed on the field itself

What if the hard copy of application is not submitted to the Competent Authority?

Para 3.1 of Part I of the Standard Operating Procedure (SOP) for Processing FDI Proposals may be referred to in this regard. The same could be accessed over the link https://fifp.gov.in/Forms/SOP.pdf

Where can I get the document for submitting the quarterly compliance report of the conditionalities contained in the approval letter to be certified by the company’s auditor for proposals pertaining to pharmaceutical sector?

The Documents is available under the comprehensive corner under the heading “Forms” and can be accessed over the link  https://fifp.gov.in/Forms/pharma_format.pdf . The same can be printed out and the duly filed with Department of Pharmaceutical, DIPP.

How can I withdraw my proposal and at what stage?

The proposal can be withdrawn at any stage after electronic submission till final disposal of the case. To withdraw the application, go to “Withdraw” option against the application tab given in the Dashboard of NSWS. There you have to upload a PDF document stating the reason for withdrawal duly attested by company and provide remarks.

For detailed explanation of the procedure, one can refer the User Guide “How to apply for Foreign Investment Approval” in the “Guide” section of the NSWS Website

From where I can get a Security Clearance form?

MHA security clearance form would be required to be submitted in respect of cases as mentioned in para 26. The format of Security Clearance form is available on the portal (Comprehensive Corner-Forms) at the link https://fifp.gov.in/Forms/SecurityForm.pdf. Kindly upload the duly filled in copy of the same or else your application will not be treated as complete.

Where can I get FDI data/Statistics?

DPIIT compiles and maintains the data of Foreign Direct Investment regarding FDI Equity inflow in the country as reported by the Reserve Bank of India. It is published on a quarterly basis on the department’s website (https://dpiit.gov.in/). It is published in ‘FDI Statistics’ and ‘FDI Newsletter (formerly SIA Newsletter)’ and uploaded on the website under the heading ‘Publications’ at the links: https://dpiit.gov.in/publications/fdi-statistics and  https://dpiit.gov.in/publications/si-news-letters, respectively.

How can I get clarifications on issues related to Foreign Direct Investment (FDI) Policy?

Foreign Direct Investment (FDI) Policy related queries may be submitted in prescribed proforma as given in the following link: https://fifp.gov.in/Forms/FDIPolicyForm.pdf and emailed to fdi-clarification@gov.in.

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